FAQ

Pricing & Logistics

Q: What’s the minimum order size for exports?

A: We design flexible strategies:

– Bulk shipments for large scale importers or supermarkets

– DTC sample boxes for premium buyers

– Air vs. sea cost comparisons

Export Compliance

Q: Can you help with wine export compliance?

A: Yes. We provide:

Label compliance templates including the new EU rules for energy and nutrition labels for wine and food.

Q: What if I get stuck at customs?

A: Our pre-shipment checklist prevents 95% of issues, but for any problem there is one solution.

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Markets

Q: Which markets are most profitable for my product?

A: We analyze demand trends (e.g., Asian markets for premium wine, EU for organic foods) and your competitors’ export patterns to pinpoint high-ROI destinations.

Q: How do you handle language barriers with foreign buyers?**

A: We recommend:

– Professional translation of product sheets (not AI)

– Culturally adapted visuals (e.g., label redesigns for Middle Eastern markets)

– Bilingual chat support on your website

Response Times

Q:What Happens After We Reach Out?

A: Quick Response (Within 24 Hours), We’ll acknowledge your inquiry and schedule a call at your convenience—no bots, no delays.

Q: How quickly can I start exporting after your consultation?

A: Most clients implement changes within 2-4 weeks, but we’ll identify “quick wins” (e.g., SEO fixes, buyer outreach) to activate immediately.

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Working with us

Q: Are consultations confidential?

A: Absolutely. We sign NDAs and never share your product/process details.

Q: Do you work with small producers?

A: Absolutely! We specialize in scaling artisanal brands—see one success story and how firm expand globally and doubled exports [Artisans Vignerons de Naoussa].

What do we have to offer?

In General

We operate as a trusted export partner — sourcing premium Greek products, consolidating shipments, and delivering tailored solutions to international markets with efficiency and care.

For B2B Clients

Helexo works closely with importers, distributors, and retailers to build strong Greek product portfolios through reliable sourcing, logistics, and private label services.

Digital & Brand Services

We support Greek producers with strategic digital marketing, content creation, and e-commerce solutions to grow their global presence and brand visibility.

Tourism & Transfers

Through premium wine tours and private transfers, we offer immersive experiences that connect travelers with Greece’s culture, wines, and heritage.